Effective legal technology originates out of a problem. Sometimes, the problem exists on the firm side and does not impact end clients in a way they can appreciate. In other cases, the problem is one experienced directly by the end client that falls on the lawyer to solve. The most common complaint by clients about their legal representation, according to Chris Hethcox, account manager at Case Status, is that they don’t “feel like they are being taken care of, they aren’t being informed enough.” Accordingly, Case Status offers a messaging application to bridge the communication gap and give clients full transparency into their case.

Case Status has seen initial success with personal injury firms, but it translates to any practice where lawyers are serving individual clients in high stakes, lengthy matters. We spoke with Case Status customers handling workers’ compensation and first party property insurance claims about the need for increased client connection. These cases may follow a typical course from the lawyer’s perspective, but are deeply personal and anxiety-provoking on the client side. Case Status not only provides a means for communication, but also enables lawyers to set up automatic messages and checklists tied to each case stage, so that clients are kept up to date without heavy lifting by the firm.