Legal technology professionals were tested like never before in 2020. Firms were forced, literally overnight, to pivot from a predominantly in-person work structure to wide-scale work from home operations. Attorneys, legal support staff, administrative assistants, IT managers, hardware techs and help desk personnel all found themselves suddenly and unexpectedly working remotely. Add the at-home challenges of childcare, virtual schooling, spousal co-work and finite connectivity, and the trappings of an unwieldy tech crisis began to emerge.

Luckily, when the dust settled, firms were able to continue the important work of representing their clients. This new normalcy was not without its issues, however. As firms look to leverage the lessons learned for sustained success in 2021, this article will examine three key challenges categories—People, Process and Technology—and discuss how they create opportunity in 2021.

People, Process and Technology Challenges

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