2020 was a year that brought about a lot of uncertainty and change across every industry due to the ongoing pandemic. Specifically in the legal industry, we saw ten years’ worth of transformation catalyzed into five months. While other industries, such as healthcare, financial and professional services, integrated cutting-edge technologies and implemented new working styles earlier on, law firms maintained their traditional and manual way of conducting business, until COVID forced them to undergo massive digital, cultural, and structural transformations. These changes were necessary for law firms to cut costs, create efficiencies and continue doing business effectively.
While so much change and transformation in a short time can feel overwhelming, I find it’s an opportunity to reflect on what we have learned, the practices we need to continue implementing and examine what new ones our industry must adopt to ensure growth and innovation.
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