For corporate legal teams, 2021 may involve changing not only how they go about executing change management, but how they think about the technology involved. Christine Kennedy and Mark Yacano, both managing directors of the transform advisory services at Major, Lindsey & Africa, pointed to a blurring line between legal tech and enterprise-level solutions.

They indicated that legal department purchases are increasingly drawing the interest and input of other department heads, since systems like contract management solutions will often be expected to successfully interact with other technologies that span the organization. Meanwhile, in-house teams themselves may be becoming more structured in their approach to change management as they attempt to insource processes like e-discovery to cut costs.