As corporate legal departments use artificial intelligence-based analytics to help eliminate process inefficiencies around areas like contracts and improve service provider selection, they may have to grapple with some fundamental questions about how they choose to define quality.

Exactly how a department might go about doing that was one of the topics discussed during Wednesday’s kickoff to the virtual Global Academic Summit hosted by World Commerce & Contracting and the Northwestern University Pritzker School of Law. Guests on the “Innovation and Technology Adoption: Understanding the Need and Measuring Quality and Value” panel explored both the challenges associated with using AI analytics as well as meaningful steps that the corporate legal ecosystem has already taken in that direction.

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