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The International Legal Technology Association (ILTA) released its 2020 Technology Survey on Tuesday, and the results point to a law firm ecosystem that is still continuing to adapt to the impact of the COVID-19 pandemic. At least in terms of the tech-enabled assists deployed, size may definitely matter.

But it’s not only the sudden popularity of remote working that firms are contending with, but also getting a handle on the ever-broadening landscape of data within their organizations. While chat platforms are gaining in use, good old-fashioned email doesn’t seem to be going anywhere either. As a result, the implementation of records retention programs may be becoming something of a priority for firms.

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Frank Ready

Frank Ready is a reporter on the tech desk at ALM Media. He can be reached at [email protected]

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