Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Web Accessibility

The COVID-19 pandemic has tilted the world of commerce decidedly—and perhaps irrevocably—toward a model where the fundamental point of contact between consumer and business is online. Put simply, a restaurant these days needs a website just as much as a kitchen, in order for customers to place pick-up or delivery orders consistent with physical distancing directives. An orchestra needs a way to deliver performances to audiences while concert halls are closed to crowds. An academy needs virtual classroom settings where teachers and students can communicate, assign and turn in homework, and give and take tests.

As a practical matter, these changes will translate into myriad new websites, novel digital content, and an increase in online consumer traffic. Each new website, however, is a risk, for each one represents a potential lawsuit. Specifically, every time a business creates a new digital interface with consumers, there will be an active bar of litigants examining that website for shortcomings under the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG)—and preparing a corresponding demand letter or lawsuit asserting a digital accessibility violation under the Americans with Disabilities Act (ADA) and analogous state disability discrimination laws.

Want to continue reading?
Become a Free ALM Digital Reader.

Benefits of a Digital Membership:

  • Free access to 3 articles* every 30 days
  • Access to the entire ALM network of websites
  • Unlimited access to the ALM suite of newsletters
  • Build custom alerts on any search topic of your choosing
  • Search by a wide range of topics

*May exclude premium content
Already have an account?

Law Firms Mentioned


Electronic DiscoveryBook

Discusses the legal and practical challenges involved in e-discovery: the discovery process; evidentiary issues; and strategies tactics in litigation.

Get More Information

ALM Legal Publication Newsletters

Sign Up Today and Never Miss Another Story.

As part of your digital membership, you can sign up for an unlimited number of a wide range of complimentary newsletters. Visit your My Account page to make your selections. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2020 ALM Media Properties, LLC. All Rights Reserved.