As more lawyers and legal staff work from home during the COVID-19 pandemic, many are having to deal with the intermittent freezing and lagging of firm-provided software. But law firm chief information officers (CIOs) say the problem stems from bogged-down internet service providers (ISP), which is a function that’s out of their hands.

Duane Morris CIO John Sroka said his firm’s transition from averaging roughly 250 attorneys working remotely to nearly 1,200 was a fairly smooth shift. Purchasing additional software and providing training was enough to prepare the firm, he noted. However, Sroka did hear concerns from staffers and attorneys that home internet connections weren’t up to par for their workloads.

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