On February 3, we all witnessed what happens when poorly-designed technology, ostensibly meant to make a complex task more simple, gets in the hands of insufficiently-trained people. “Fiasco,” “debacle,” and other less-flattering terms were used to describe the chaos sowed, in large part, by the app deployed to tally and report results at the Iowa Democratic party caucuses.
While the media glare shined a bright light on the technological failures in Iowa, to one degree or another this type of situation occurs frequently—with less scrutiny—in the business world. Poor-fit technology, paired with poorly-trained people, leads to poor results. And technology that falls within the category of “legal tech” is no exception.
