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Nearly every day we learn of new advancements in the areas of artificial intelligence, data science, automation and much more. For all the attention on modern technology and innovation, IT departments in firms of all sizes continue struggling to implement solutions that will move their firms forward. Many are caught between the costly and often inefficient option of keeping all IT functions in-house and the option of outsourcing all those functions which, in some cases, may result in the loss of internal knowledge, control and governance as well as the degradation of the user experience and a decline in morale among staff.

Forward-thinking CIOs at progressive law firms are addressing these challenges by pursuing a smarter approach to managing their IT departments. But what is preventing other firms from doing the same?

Many firms remain uninformed about all their options for sourcing IT work, still under the false assumption they have only an all-or-none binary choice between keeping everything in-house or outsourcing it all. Even among those aware that there are more possibilities, challenges remain related to anticipated cultural issues, fear of job loss, legacy IT debt or a lack of the leadership required to pursue a change. These are common obstacles, but all that may be overcome to allow a firm to adopt a smarter approach to IT.

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