Email software is an efficient tool for lawyers to communicate with clients, colleagues, and even adversaries. But efficiency gains are drained when lawyers manage messages and attachments and move them to a document and email management system (DMS) to organize them by matters. The tasks are problematic and spotty, but not billable.

A DMS, such as iManage Work or NetDocuments, can predict filing locations for email messages from metadata and historical filing information of all users. However, law firms can look beyond a DMS provider to resolve problems, since most DMS platforms support application programming interfaces (APIs) that allow third-party developers to build applications for end users.

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