A few years ago, the head of litigation at Massachusetts Mutual Life Insurance Co. issued a challenge to its legal department: cut the average cost of handling a matter by 30 percent.

So Kathryn Von Schoeler, the company’s assistant vice president and counsel hit the ground running. “Being the company’s e-discovery counsel, I, along with a group of paralegals, started to look internally at our EDRM operating model,” she told an audience at the “Innovative Use of Technology Inside Corporate Legal Departments” session at ILTACON18.