As the former assistant general counsel of legal operations and contracting at Microsoft, Lucy Bassli knows change doesn’t come easy. It doesn’t happen with some cutting-edge technology, or novel tool. Instead, it occurs as much change does, through building upon small steps and realigning how a legal office works and thinks.

Since she has left Microsoft, Bassli, whose accomplishments included overhauling Microsoft’s contract processes, has strove to promote this lesson in midst of a frenzy of excitement over legal technology. She launched her own law firm and consultancy InnoLegal Services, for example, and helps prepare courses at Suffolk University Law School’s “Legal Innovation & Technology” online certificate program.