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Instant Insights / How the Legal Profession Will Change in 2018

Looking Ahead to 2018, sexual harassment suits, law firm mergers and artificial intelligence are catching our eye, to name a few. In this Instant Insights, find out what’s on tap for law firms, in-house counsel, government attorneys and tech pros in the new year.

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outsourcing tech

For better or worse, everyone today is all too familiar with the concept of outsourcing. For many, outsourcing has acquired a stigma, and the legal industry is certainly no exception.

Many law firms have come to view outsourcing or managed services in a negative light due to the detrimental effects it can create within a law practice. Firms that opt to outsource frequently see reductions in their employee headcount, losses of their in-house knowledge base, reductions in control and governance over important firm matters, and, perhaps most importantly, degradation in the overall user experience, which is integral to the productivity and success of the firm.

The combination of losing loyal, knowledgeable staff and seeing a decline in user experience has led several firms to do an about-face on outsourcing, bringing their outsourced work back in-house. The obvious problem with this is that the firms still need to find a solution to the practice challenges that necessitated outsourcing in the first place.

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