LWBLAR15-LOGOJames Knight, managing director at Keystone Law, talks to Legal Week Intelligence about what makes the firm a Best Legal Adviser for 2017-18

How do you ensure the legal advice you are giving is commercially relevant? We retain lawyers with a proven track record of making themselves indispensable to clients. We encourage our lawyers to spend as much time as possible with clients, to gain an understanding of how they operate and even to work as much as possible at clients’ offices. In this way, our policy of freeing lawyers from traditional working practices helps them deliver advice that is more commercially relevant.

In what ways are you innovating to improve client services? Our entire model is predicated on innovation and we are constantly looking to enhance our service delivery.  Recent developments to our custom-built intranet system have introduced vastly improved document signing capabilities by means of a fully integrated dictation and transcription service, allowing clients to sign and submit important files in a matter of seconds.

How do you seek to deliver clients value for money? Our key consideration in delivering value for money is to ensure service input is commensurate with the value of the matter in hand.

What clients like about the firm: 1. Superb firm to deal with in all aspects. No standout negatives. 2. Personal contact. Able to speak to legal rep quickly. 3. he network of people and their depth of experience.

Keystone Law’s top scores: 1. Quality of legal advice (4.8) 2. Quality of service delivery (4.8) 3. Communication and responsiveness (4.8)

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The Best Legal Advisers Report will be published in February 2018. For more information email or call her on +44 (0) 203 868 7545.