Even the biggest firms can have trouble retaining and growing revenue from clients. That was the issue facing DLA Piper in 2014.
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https://www.law.com/international-edition/2017/08/23/turning-data-into-dollars-inside-dla-pipers-client-retention-data-analytics-programme/
Turning data into dollars: inside DLA Piper's client retention data analytics programme
A data-driven client retention initiative has resulted in an estimated $38m revenue boost for DLA - this article looks at how the firm did it
August 23, 2017 at 06:01 PM
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