Relationships. The steel framework around which every successful law firm is built. But what really cements the bond between a firm and its clients are the client partners. They are the galvanizers who deliver or – to borrow a cliche – under promise and over deliver on behalf of their clients. So what is it that makes the perfect client partner and separates them from their rank and file peers?
Legal Week Intelligence’s Client Satisfaction Report (CSR) 2014 – published earlier this year and based on the responses of more than 1,400 in-house counsel – offers some explanation of what is important to those buying legal services. Cost, quality and value are critical when assessing both partners and their firms, according to the CSR, but what makes these pedigree partners stand out is more than these factors alone.
