Rank: 1st FTSE (8.02); 4th global (7.78)
Although it has been a little over a year since the merger of Norton Rose and US firm Fulbright & Jaworski, Norton Rose Fulbright manages to improve on its client satisfaction scores in both the global firms and FTSE 100 advisers categories. The firm places first in the FTSE category with a score of 8.02, and fourth in the global category (7.78), with standout satisfaction scores for quality of legal and commercial advice and service delivery/responsiveness. Its biggest year-on-year improvement is for quality of commercial advice and cost/billing practices.
Advice
Among FTSE clients Norton Rose delivers legal and commercial advice of unmatched quality, receiving a score of 9.0 for each category. When all of the survey respondents are included, quality of legal advice receives 8.7 and commercial advice 8.2, which are both above the average scores for global firms.
