As chief executive of the NHS Litigation Authority, Catherine Dixon spends £75m a year on lawyers and pays out more than £1bn in compensation. Far from looking to haggle down claims, Dixon says the role is about learning from the mistakes of the past. Grant Murgatroyd reports
You can learn a lot from litigation. And Catherine Dixon, CEO of the NHS Litigation Authority (NHSLA), is a keen student. “We have 20 years’ experience of dealing with what has gone wrong in the NHS that has resulted in a claim,” she says. “Part of what we do is about taking learning and communicating and engaging with the NHS to try to stop mistakes being repeated.”
