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“The word ‘search’ is a negative word. It fairly reeks of loss and effort” says James Whittaker, former Googler and technology executive, in his blog Why I Hate Search. Over the past few years, LexisNexis has had a huge focus on search and has been looking at ways to reduce the effort on the part of our users; specifically looking into how our users’ search behaviour has changed. Historically legal research was conducted by a few trained individuals in a law firm, searching through legal “databases”. All of the “search intelligence” resided in the user creating the Boolean queries that would return the best results.

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