Clients vs law firms – the war that dare not speak its name
It's funny that when comments are made about the legal industry there is often a strange, persistent notion that if only clients and advisers could get together, have a good chat and show a bit of consideration, then everything that ails the profession would be OK...
Why don’t law firms communicate better with clients? Why do advisers persist in business practices that encourage inefficiency? Why are law firm charge-out rates so high? Why can’t we all buy the world a Coke and live in perfect harmony?
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