"Poor advice, poor service, expensive" – clients aren't getting any happier with their law firms
There are things you can tell from a numerical grade, but there's a limit. But if it's numbers you want, the 2010 Client Satisfaction Report from our independent research arm Legal Week Intelligence (LWI) certainly delivers. This year 1,265 senior clients at major companies participated in the report, the largest ever, including 71% of the FTSE 100. There are rankings for 71 major law firms.
There are things you can tell from a numerical grade, but there’s a limit. But if it’s numbers you want, the 2010 Client Satisfaction Report from our independent research arm Legal Week Intelligence (LWI) certainly delivers.
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