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There’s a lot of pontificating about how lawyers should get those all-important client relationships right (or at least a little less wrong than they often manage). Personally, I suspect the main ingredients are mutual respect, good communication and an understanding that a relationship is a two-way thing. But the purpose of this blog is not for me to come up with an answer. Instead, I’d like to flag up the answer of someone more qualified at a recent industry debate I attended on the future of the profession. These things are usually pretty turgid, but I thought it turned out pretty well in this case. And the standout comment came when a senior lawyer with a major UK bank was asked how external advisers get the relationship right. I thought his response was one of the best answers to that familiar question I’ve heard. So here it is:

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