Gaining business intelligence (BI) can be likened to lifting the lid off your business and seeing its internal mechanics. It is not a new idea - BI has its roots in decision support systems (DSS), which began in the mid-1990s. However, the legal sector has been relatively slow to absorb such techniques.Business intelligence is an umbrella term used to describe a set of concepts and methods designed to improve business decision-making. It uses fact-based support systems that provide law firms with a higher quality of information than they can get from their standard financial systems. Gaining business intelligence enables a law firm to access, interact with and analyse data to manage their operations, improve performance and generally function more efficiently.
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