It's not often that I find lessons in customer service from restaurants. But this week I took notes from the best.A mislaid lunchtime reservation and delayed…
December 04, 2007 at 07:03 PM
1 minute read
The original version of this story was published on Legalweek
It’s not often that I find lessons in customer service from restaurants. But this week I took notes from the best.
A mislaid lunchtime reservation and delayed main course (so much so that I had to leave without having eaten) was an unusual disappointment at my favourite restaurant of the moment on Leadenhall Street. Being English, I didn’t complain. But their recovery was brilliant.
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