What started out as a necessary upgrade to our business-critical telephony systems soon became an opportunity to achieve much more. In the past two years we have achieved 50% organic growth and, with similar ambitions for the future, our key business goals are improving customer experience and productivity while managing costs.
Initially, the purpose of the telephony upgrade plan was to ensure we had the infrastructure to be able to provide our clients with the quality of service expected of us. When we looked at the options available, however, what wowed us most were the benefits that could be provided by adopting a scaleable unified information and communications platform across all of our offices, over and above the new telephone system. This was not an opportunity simply to tick boxes and meet client needs, but a chance to get one step ahead, innovate on our business processes and exceed expectations.
