The Legal Services Complaints Commissioner (LSCC) Zahida Manzoor has again hit out at the Law Society's handling of complaints as the threat of further financial sanctions looms over Chancery Lane. Unveiling her annual report for 2006-07 today (10 July), Manzoor said attempts by both the Legal Complaints Service (LCS) and the Solicitors Regulation Authority (SRA) to speed up complaints-handling had impacted on quality of service for consumers.
July 10, 2007 at 08:17 AM
1 minute read
The original version of this story was published on Legalweek
The Legal Services Complaints Commissioner (LSCC) Zahida Manzoor has again hit out at the Law Society’s handling of complaints as the threat of further financial sanctions looms over Chancery Lane.
Unveiling her annual report for 2006-07 today (10 July), Manzoor said attempts by both the Legal Complaints Service (LCS) and the Solicitors Regulation Authority (SRA) to speed up complaints-handling had impacted on quality of service for consumers.
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