The career priorities for an assistant are pretty clear. They must hone professional skills. Values focus on completing tasks on time, accuracy and being punctual.

As they make the transition to associate they need to make what, for some, is the first fundamental shift, from an internal, task-oriented focus to an external, client-results orientation. Skills are more about delegation and communication. An associate’s values are about meeting clients’ needs and time use shifts from being punctual and obeying orders on time to supervising assistants, project managing and building relationships with clients.