Quality is not yet a given, warn corporate counsel, who report that advisers are still not living up to their own sales pitch for commercial know-how. Michelle Madsen examines the findings of the latest Verdict survey.

Law firm claims of commercial savvy are failing to convince their audience, say clients, who argue that even basic quality of work from major City firms cannot yet be taken for granted.

This ongoing gripe was highlighted by the findings of this month’s The Verdict poll of senior in-house lawyers, which focuses on the problems that cause general counsel to reject pitching firms and ditch existing advisers.