Lawyers must tire of the unfavourable comparisons made between their bean-counting and consultancy counterparts, which typically characterise lawyers as years behind other professionals in terms of the technology they use, the way they manage themselves and the speed with which they adapt to changes in the market.

For law firm support staff, however, those comparisons are more welcome. The clout that IT professionals enjoy in many professional and financial services firms mean that IT directors and chief information officers (CIOs) at top 100 UK law firms are now claiming to enjoy improved status and increased control of the strategic directions of their firms.