It is vital to regularly audit your client relationships and invest the firm's resources in finding out exactly what your clients think of you, writes Carey Evans
June 21, 2006 at 08:03 PM
1 minute read
The original version of this story was published on Legalweek
The quality of its client relationships drives a law firm’s success or failure – no surprises there.
What is surprising is the attitude that some firms have towards the very idea of putting in place an active programme of rigorous relationship review. For some it is not perceived to be necessary, while others simply have not considered it, perhaps because they are just too busy ‘doing the day job’.
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