It takes vision and often a bit of bravery to embrace new ideas; the present scheme of things will always appear normal, accepted and therefore uncomplicated and comforting.

In our industry, we continually see trends driven by technological advancement; the 1970s was about telex, the ’80s saw the fax, the ’90s the dealroom and the first decade of the 21st century scan to e-mail via fully integrated multifunction devices (MFDs).