Data Protection: Personal questions
How compliant is your client relationship management system with data protection legislation? Simon Elven and Michael Warren look at the questions firms should be asking about CRM to ensure they do not fall foul of the law
One of the key issues firms that have a client relationship management (CRM) system face is that complete, undisciplined freedom to amend, modify or delete data could be deemed to be inconsistent with many of the principles of The 1998 Data Protection Act (DPA). Equally, there are many ways in which CRM systems can assist your firm to ensure that data protection policies are followed.
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