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Cast your mind back a decade or so. Online legal services were supposed to be the future of the legal industry – a future that has not happened. You cannot blame it on technology, though. The tools, applications and hardware have been commercially available for years. You cannot really blame it on market conditions either. The last 10 years have seen both bull and bear markets in mainstream global commerce, while law firms’ earnings have continued to rise steadily. Online service providers are a force to be reckoned with in pretty much all other sectors of the economy. For years, large law firms have professed their interest in developing online services. So what is the problem?

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