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Many law firms have invested in the latest trend – from expert systems and business intelligence in the 1990s to enterprise resource planning and customer relationship management systems in the new millennium – only to fail to exploit the full potential of the software. ‘Shelfware’ is a term that can be applied to packages acquired but never or rarely used, products bought to satisfy a particular function or requirement that no longer exists and ‘point’ solutions (addressing one specific function) rendered redundant by newer software applications. You will probably be more than mildly surprised to hear such shelfware is still on your servers and likely still being paid for.

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