Who would want to be a chief information officer (CIO)? Arguably they are the plumbers of the 21st century; and, although I am personally very grateful to the Romans for the past two thousand years of better hygiene, only time will tell if myself and my IT colleagues will be seen as the architects, in part, of future living.
Plus ca change, they say. The more things change, the more they stay the same. That motto simply does not apply to information technology. The changes over the past 10 years or so have been dramatic. Think of e-mail; the internet and the world wide web; heavyweight ‘practice management’, document scanning, online information systems; WYSIWYG (what you see is what you get – long since forgotten as we merely expect that what we see is precisely what we get); even client relationship management (CRM), that darling of technology departments and lawyers alike.
