The personal touch
Learning about emotional intelligence and employing it in today's competitive and pressured business environment will help to give law firms the edge over their competitors, say John Cooper and Patricia Wheatley Burt
During the past five years or so, the legal profession has grasped the opportunity to link performance to skills and competencies within their people management and performance processes, with some major successes. This includes using competencies when selecting trainees, or assessment centres for partner selection, and including them in the performance appraisal process too.
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