Thring Townsend is a 27-partner firm based in Bath and Swindon. It was looking for a consistent and effective way of measuring performance across the commercial and private client teams. Following a risk audit, it was clear to the firm’s management team that the solution was going to be IT-based. Managing partner Thomas Sheppard and finance director John Hilton saw that an agenda-driven system, with exception reporting, was the way forward.
“We were clear that Thring Townsend needed an effective but fee earner-friendly process if we could continue our focus on being specialist lawyers. We have a wide client base well outside our geographic area; many of our clients also instruct top 10 national firms and they naturally expect a consistent level of service,” Sheppard says.
