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Law firms are complex businesses, populated by individuals, serving sophisticated clients. External factors, ranging from Sir David Clementi’s proposed reforms for the legal profession, to the commoditisation of certain areas of legal work, are increasing the challenges of managing a successful law firm, as well as the challenges of succeeding as a lawyer working within one. Internal factors – such as the increasing demands for a work-life balance from a new generation of lawyers – make supporting the firm and its lawyers, to deliver excellent client service, increasingly important.


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