Selecting and implementing a new practice management system (PMS) is a daunting task for many firms. A strong commitment required, both in time and money to make it a success. If the firm as a whole is not prepared to put in the effort, you may as well not bother.

Along with the general fears associated with changing one of the systems at the heart of the practice, this means that many firms delay their purchasing or upgrade decisions. As a result they miss out on the potential business benefits which can result from fully exploiting the PMS technology available in today’s marketplace.