For inexperienced practitioners, this is a book that can take you to the next level as a mediator. While training and acting as a mediator, we all become familiar with the principles and practice of mediation and the need to facilitate a settlement based on the best solution for the parties involved.

However, an appreciation of the psychological dynamics involved in mediation in particular, the idea that mediation offers “time limited therapy” – which encourages parties to raise issues and concerns which they would not normally do in a less time-pressurised environment – the need for a mediator to establish a rapport and trust with the parties in a finite amount of time, and the need to preserve or build up the self esteem of the parties, can only assist in building the tools that the mediator has at his disposal.