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Have you ever wondered why all too often, information and communication technology (ICT) projects fail to deliver the business benefits that were expected? Some may stall and be abandoned, while some are re-prioritised – only to fade away. But quite often, even completed projects are unsuccessful: by the time they are completed, they no longer meet the requirements of the business. This is a concern not just for law firms but across all types of organisations, in both the private and public sector. What drives investment in ICT is the ever-growing demand for rapid business change.

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