Imagine, if you will, that one day all of your fee earners turn up to work and switch on their computers, only to find that someone has removed the various software systems and utilities that the partners have invested in, and that your IT department has so carefully rolled out. The only software tools left available to them are a word processor and e-mail.
What effect do you think it would have on their productivity and fee earning potential? What effect do you think it would have on the quality of their work? How do you think it would affect client satisfaction? In fact, what affect do you think it would have on performance across the whole firm?
