In the not so distant past, law firms’ contact systems consisted of a mixture of paper-based systems combined with personal contact books. A reliance on paper meant that many contacts were the preserve of those directly connected to activity with a client, thus reducing the ability of the firm to track activity and improve marketing services to clients.
As a result of desktop computerisation, attempts have been made to replicate contact details from the likes of filofaxes and rolodexes into basic contact software, spreadsheets and the contact functions within Microsoft Outlook, Lotus Notes and Novell Groupwise.
