As the ancient Chinese curse goes, “may he live in interesting times”. The results of recent research into law firm knowledge management (KM) suggests interesting times are indeed ahead for law firms and the leadership of KM programmes. Of course, interesting times can be a blessing not a curse, particularly if we understand a little history and better understand current behaviours.
In April 2004, in conjunction with Joy London’s legal KM blog excited utterances, I conducted an online survey of the legal KM community. More than 120 participants in 12 countries shared their knowledge and wisdom, including managing partners, chief operating officers, directors of know-how, knowledge managers, directors of technology, librarians, partners and lawyers. International, national and regional firms were all represented.
