I read with considerable interest Kevin Walker’s article in Legal Week (The wolf at the door, 13 May). He builds a good case, but what he fails to point out is that one is not always dealing with rational service providers.

I am still puzzled, given the level of competition that we have within private practice, at how many law firms behave as disparate groups of individuals, each pursuing their own fee goals, rather than seeing themselves collectively as a business with corporate goals.