Opinion: It's time the kid gloves came off
Law firms need to stop working as disparate individuals, begin to see themselves as part of a team and start to truly value their customers if they wish to deliver services to the highest possible levels, writes Nick Deeming
I read with considerable interest Kevin Walker’s article in Legal Week (The wolf at the door, 13 May). He builds a good case, but what he fails to point out is that one is not always dealing with rational service providers.
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