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The justice system in England and Wales is on the brink of a huge surge of modernisation – a ‘fact’ we have, of course, heard many times before. Soon there will be cyber-courts, virtual hearings and electronic disclosure, video conferencing will become the de facto standard for dispute resolution both in and out of the courts, and a new litigation support services industry will be booming, just like in Singapore and Sydney. For quite some time, large commercial interests and enthusiastic individuals have valiantly attempted to wish this scenario into being by sheer force of will.

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