Workflow: Under new management
Most law firms' support staff have implemented at least one kind of workflow or case management software application. Kieran Flatt reports on a Legal IT and ResSoft survey which discovers what applications have proved the most popular so far and what ones have been a great let down
There are many applications of workflow technology in the modern law firm. From off-the-shelf case management systems designed to automate the processes of a debt recovery or conveyancing practice, to matter-opening and conflict-checking systems used across the many different practice areas of a large international firm, workflow technologies, and even process modelling toolkits, are increasingly becoming an essential part of the modern legal practice. And this despite the fact that so many lawyers clearly loathe them.
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