TLT Solicitors is four years old in May this year and recently won an award for Best UK Regional Law Firm of the Year 2004. When I joined as IT manager in July 2001, it was just over a year since the merger between two Bristol firms, Trumps and Lawrence Tucketts.

I inherited the usual post-merger issues and as IT within TLT was new, not only was there more than one operating system but first line support was outsourced.