I have recently taken the plunge and crossed onto the ‘dark side’ of the legal IT supplier, or perhaps that is what some uneducated individuals would have you think. But why is there this view that law firms live on one side, and legal IT suppliers live on the other? Surely it isn’t helpful? Both parties are dependent on the other in order to survive and prosper. Surely partnerships, where both parties work together, understanding each other’s strengths and weaknesses, have to be the optimum arrangement?
Articles in this publication regularly highlight, albeit often light-heartedly, the concerns that legal IT decision makers have when working with suppliers. Reading between the lines there is often a feeling of mistrust and cynicism towards them. In my role as head of IT in a law firm I knew what I expected from my suppliers and from those who wanted to be my suppliers.
